34 APK Privacy Policy – How Your Personal Data Is Handled in the Philippines

When you register an account on 34 apk, we collect personal information that is necessary to verify your identity, process your transactions, and provide you with a safe and compliant gaming experience in the Philippines. This includes your full legal name, date of birth, email address, mobile number, and the payment account details you use for deposits and withdrawals — such as your GCash or Maya number, or your BDO or BPI bank account information. We also collect technical data generated by your use of the platform, including your device type, operating system version, IP address, browser or app session data, and the pages or game sections you visit during each session. If you contact our support team, we retain records of those conversations — whether through live chat or email — to help us resolve issues and improve our service quality over time. We may also collect information you voluntarily provide when participating in promotions, surveys, or feedback requests on the platform. All data collection is carried out for specific, legitimate purposes and is limited to what is reasonably necessary to deliver the services you have signed up for. We do not collect sensitive personal information such as government-issued ID numbers unless it is specifically required for identity verification under applicable Philippine regulations.

The personal information we collect is used primarily to operate and maintain your account, process deposits and withdrawals in Philippine pesos, verify your identity in line with our compliance obligations, and deliver the sports betting and casino-style slot game services you have registered for. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our terms or policies — and to respond to any support requests you submit through live chat or email. Technical and session data helps us monitor platform performance, detect and prevent fraudulent activity, and improve the overall experience for players across the Philippines. We may use aggregated, anonymised data for internal analytics and product development purposes; this data cannot be used to identify any individual player. We do not use your personal information to send unsolicited marketing communications unless you have explicitly opted in to receive them, and you may withdraw that consent at any time by contacting our support team. Your data is never used to make automated decisions that produce legal or similarly significant effects on you without human review. All processing activities are carried out in accordance with the purposes stated in this Privacy Policy, and we will not use your data for any purpose that is incompatible with those stated purposes without first notifying you.

34 apk does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes — this is an absolute commitment we make to every player on the platform. We do, however, share certain data with trusted service providers who assist us in delivering the platform's core functions, including payment processors such as GCash and Maya partners, identity verification providers, and the licensed game software suppliers whose titles appear in our slot game and sports betting sections. These third-party providers are contractually required to handle your data securely, to use it only for the specific purpose for which it was shared, and to comply with applicable data protection standards. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally required to do so — for example, in response to a valid court order, subpoena, or regulatory investigation. In the event that the platform undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction, subject to the same privacy protections described in this policy. We will always inform you of any material changes to the parties with whom your data is shared, to the extent permitted by law. No international transfer of your personal data will take place without appropriate safeguards being in place to protect your information.

As a player based in the Philippines, you have the right to access the personal information we hold about you, to request corrections if any of that information is inaccurate or incomplete, and to ask us to delete your data in circumstances where we no longer have a legitimate reason to retain it. You may also request that we restrict the processing of your data while a correction or objection request is being reviewed, and you have the right to object to processing that is based on our legitimate interests where your own interests or rights override those interests. To exercise any of these rights, you can contact our support team directly through the live chat feature on the platform or by sending a written request to [email protected]; we will respond within a reasonable timeframe and in accordance with our obligations under applicable law. Please note that some requests — such as deletion requests — may not be fulfilled in full if we are required by law or regulation to retain certain records, for example for anti-money laundering or responsible gaming compliance purposes. If you believe that your data has been handled in a way that violates your rights, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We take all privacy complaints seriously and will investigate and respond to every concern raised through our official support channels. For more information about how we handle your account and personal details, the FAQ page covers the most common questions in plain Philippine English.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by our legal and regulatory obligations — including those related to anti-money laundering compliance, responsible gaming record-keeping, and dispute resolution. Once the applicable retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it in accordance with our internal data management procedures. The platform uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction, including encrypted data transmission, access controls, and regular security reviews. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and players are also responsible for keeping their own login credentials confidential and for logging out of their accounts when using shared or public devices. If we become aware of a data breach that is likely to result in a risk to your rights or freedoms, we will notify you and the relevant authorities as required by applicable law, without undue delay. We encourage all players to use strong, unique passwords for their 34 apk accounts and to contact support immediately if they suspect any unauthorised access. For guidance on keeping your account secure, visit the FAQ page.